Andrew Gonçalves
I help enterprise SaaS companies build customer teams that actually work
I'm a VP of Customer Experience who's spent the last decade building CS teams from scratch at enterprise SaaS companies. I focus on the practical stuff—setting up frameworks that actually scale, creating processes people will use, and building teams that customers genuinely want to work with. Less corporate speak, more getting things done.
Areas of Focus
Strategy
Building CS orgs that scale without falling apart
Growth
Keeping customers happy so they stick around and spend more
Insights
Using data to fix problems before they become problems
Leadership
Hiring great people and getting teams to work well together
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